ITIL has been getting more and more popular across the world. It has become increasingly recognized that information is the most important strategic resource that any organization has to manage. Key to the collection, analysis, production and distribution of information within an organization is the quality of the IT Services provided to the business.

It is essential that we recognize that IT Services are crucial, strategic, organizational assets and therefore organizations must invest appropriate levels of resource into the support, delivery and management of these critical IT Services and the IT systems that underpin them. However, these aspects of IT are often overlooked or only superficially addressed within many organizations. The primary objective of Service Management is to ensure that the IT services are aligned to the business needs and actively support them.

It is imperative that the IT services underpin the business processes, but it is also increasingly important that IT acts as an agent for change to facilitate business transformation. To understand what service management is, we need to understand what services are, and how service management can help service providers to deliver and manage these services. A service is a means of delivering value to customers by acilitating outcomes customers want to achieve without the ownership of specific costs and risks.

ITIL Training is available on various subjects. Service management is what enables a service provider to understand the services they are providing, to ensure that the services really do facilitate the outcomes their customers want to achieve, to understand the value of the services to their customers, and to understand and manage all of the costs and risks associated with those services. Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services. The five core books cover each stage of the service lifecycle from the initial definition and analysis of business requirements in Service Strategy and Service Design, through migration into the live environment within Service Transition, to live operation and improvement in Service Operation and ITIL Continual Service Improvement.