Welcome to the commodity marketplace. No matter what you sell, chances are it is much more like a commodity today. In the 1990s, demand was high, and mid-level managers had a budget. Sales people sold on feature function, and ended up buying vacation homes in the mountains or on the beach. In today's world, it's decision by committee, and nobody cares about features. Your competitors have someone working and focused on the C-Level in your accounts, and unless you can compete - and differentiate - you run the risk of losing market share. (When we mention C-Level in this book, we will generally refer to people with the word Chief in their title - like Chief Executive Officer, Chief Financial Officer - as well as other senior level executives such as President, Division President, etc.)