Customer Satisfaction: The casinos want to do everything they can to keep a customer happy in hopes that you will be a return customer and come back often to lose more of your money. With this in mind if you tell the casino that you are unsatisfied with something, the casino will often Be willing to make up for whatever has upset you by offering you a free night in the casino or a meal for 2 in one of the casinos fine restaurants. Just make sure not to complain about something made up if you are complaining about a mess or that an employee was rude to you it better have really happened.