5 years ago, I would have told you the most important
tactic for email marketing was building your list. Today, that would probably be
the last tactic I would recommend. Email marketing has evolved from a shot-gun
approach to highly targeted sharp shooting. In this article, I'll list some of
the best ways to derail the effectiveness of your
email marketing machine. Remember, these are ways to ruin your
program, not improve it.
1) Not Removing In-Active Subscribers:
Inactive subscribers are the most likely to mark your email as spam, which can
severely damage your reputation. Remember, if as little as 1% of your list flags
you as junk, this can prevent the other 99% from getting your mail. Play it safe
and automatically remove people who haven't opened or click after a certain
timeframe.
2) Not Using Double Opt-in: Double opt-in is a great way to
(a) reduce the amount of invalid emails on your list and (b) ensure that those
signing up really do want to be subscribers. Many ISPs, such as Hotmail, require
double opt-in order to obtain white list status.
3) Increase the Frequency of Your Emails: Recently, I took a
survey of customers receiving one of my clients email newsletters. We found that
the average subscriber preferred receiving 3.1 emails per month. Unfortunately,
my client was sending around 6 per month. Most email marketers send too many
emails rather than too few. Don't send an email unless you have something good
to say, otherwise you will be like the boy who cried wolf.
4) Offer Incentives to Get Emails: Many websites offer
incentives such as freebies or a sweepstakes entry in exchange for an email
address. This might be a bad idea. Users who signup with incentives like this
likely just wanted the freebie, and they won't necessarily become an active
subscriber. They might not even remember you, and mark your email as spam.
5) Automatically Enroll Subscribers: At checkout, many e-commerce sites don't give customers the ability to opt-out of their emails.
Always, always, always let people opt-out any time you collect contact
information. An opt-out is much better than having them later click the "junk"
button to complain.
Many of these suggestions may be very counter intuitive or even controversial. However, with modern email marketing, it's important to strive for quality rather than quality. If you stay relevant to and respectful of your subscribers, you will enjoy a long and mutually beneficial relationship.
About the Author
Justin Palmer is the director of marketing for C28.com, which sells Christian T's, music, and accessories.
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